Our Customer Reviews & Testimonials
Plumbing Service Reviews
John Stevenson Plumbing was the second plumber I called. First, I tried our regular plumber, but they wanted to charge me their ``after-hours`` rate at 3:30 in the afternoon and couldn't get anyone here for at least 2 hours. Forget that! I had an active leak I couldn't stop.When I called JSP, they not only said they would be charging their daytime prices, but they don't charge by the hour--they charge by the job, by what actually needs to be done. Refreshing! Then they had a plumber here in less than 30 minutes, and he was the Field Supervisor, no less. He was friendly, knowledgeable, and quick. He gave me an estimate, including a new-client discount of about 10%, and explained what he was going to do. We had a whole new pressure regulator and shutoff valve in about an hour! He cleaned up the space, gave us some helpful recommendations for avoiding future leaks, a quick tutorial on turning off the water at the street (which I couldn't figure out how to do before), how to bleed air out of the water lines, and was on his way.
Janelle G | Nov. 2018
We had some nasty backed up drains that needed clearing so we called this company because we had called them in an emergency last year and had been very satisfied with their prompt services the last time. Unfortunately we didn’t take the time to give them a positive review the last time so we thought we’d try them again. Well it wasn’t a fluke folks. This time around Jason P. came out and starting with the booties he put on at the door, to the clear estimates, and the respectful way he spoke to both my elderly mother and me made it a pleasure having him in our home. We will definitely using them on future projects.
Paula B | Oct. 2018
Just had a plumbing consult from Travis, and he was wonderful! He was quick, efficient, knowledgeable, and pointed out a couple VERY important issues with our sinks/water heater. Super friendly and helped “dumb down” the plumbing talk so I could understand what needed to be done. There was no pressure at the end of the consult to purchase any products, but we will definitely be calling them to do our replacements! Such a great company, and I would highly recommend requesting Travis as your consult technician.
Lisa S | Dec. 2018
Heating Service Reviews
John Stevenson Plumbing Heating and Air Excellence!We are, and have been, members of their Universal Maintenance Plan, covering Plumbing, Heating and Air conditioning. They take care of our inspections, maintenance and repairs as needed. They just completed an update of AC and Heating that went so smoothly none day.Destry is Director of Operations.Pedro does our AC inspections.The A team who did the heavy lifting, Carter, Kyle and Joey are all 10's.The whole operation is 10+
Stephen | July 2018
Kyle and Joey were my service techs. Joey was nice and polite but I dealt mainly with Kyle. I found Kyle to be polite, knowledgeable, and thorough in his evaluation, maintenance and installation of parts for my HVAC system. He made sure that I had no questions or concerns before he left. I would definitely recommend this company
Jan Berg | July 2018
Thanks for sending Alex and Joey to install my new furnace. They were personable yet professional, got right to work, explained everything along the process and cleaned up before they left. I would call it a 5 star experience.
Barb Bennett | Nov. 2018
Cooling Service Reviews
I was able to get ahold of someone right away who was polite and helpful, and forwarded my request to the service tech, who got back to me quickly. Service tech showed up promptly and on the same day I called. Tech was very helpful in reviewing options and recommendations. Answered his phone later in the day for my follow up questions. We'll be doing an AC condenser install in a couple days, but so far so good.
Chris O. | June 2018
I have been using these guys for 8 years for my heating and AC needs at home and at my business. I have always had a great experience with them. They are professional and courteous and reliable. My dental office is in Escondido and our AC went down yesterday afternoon. They were here at 7 a.m. before our business opened so that we wouldn't melt while seeing patients!
Rabee M. | July 2018
All the guys were so polite and fun and professional and helpful and it made this experience really great! I’ll recommend them to everyone I know who needs air conditioning or whatever service you service. Thanks again, and Nancy Stanley
Nancy S. | Oct. 2018