Privacy Policy

Information you provide. When you request service, a quote, or financing, book online, leave a review, or contact us, we may collect your name, email address, phone number, mailing and service address, property details, service history, and any information you choose to share with our team.

Payment information. Payments and financing applications are processed by our third-party providers. We do not store full payment card numbers on our systems.

Information collected automatically. When you visit our website we automatically collect certain technical data such as IP address, device and browser type, pages viewed, referring URLs, and interactions, using cookies and similar technologies (see “Cookies, Analytics & Advertising” below).

We use the information we collect to:

• Schedule, perform, and follow up on requested services
• Prepare estimates, process payments, and offer financing options
• Send service reminders, appointment updates, and maintenance notices
• Respond to inquiries and provide customer support
• Operate, improve, and secure our website and services
• Send promotions or offers where permitted (you may opt out at any time)
• Comply with our legal, tax, and regulatory obligations

If you provide your mobile number and opt in, we may send you service-related and, where you consent, promotional text messages. Message and data rates may apply, and message frequency varies.

• Reply STOP to any message to opt out and HELP for help.
• Your consent to receive texts is not a condition of purchasing any service.
• We do not sell or share mobile opt-in information or consent with third parties for their own marketing.

We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and support marketing. These include:

• Google Analytics & Google Tag Manager — to understand how visitors use our site. You can opt out with the Google Analytics Opt-out Browser Add-on.
• Google Ads — conversion tracking and remarketing, to measure and improve our advertising. You can manage Google ad preferences in your Google account settings.
• TikTok Pixel — to measure and improve advertising on TikTok.
• WhatConverts — call and form tracking, which may display a tracking phone number so we can tell which marketing channel led to your call or request.
• Broccoli — our online booking and website chat tools, which receive the information you enter in them.

You can control or disable cookies through your browser settings. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC). Disabling some cookies may affect site functionality.

We do not sell your personal information for money. We share information only as described below:

• Service providers who help us operate — including scheduling/booking, financing partners, payment processors, analytics, and advertising vendors — under contracts that require them to protect your information.
• Advertising partners. Our use of advertising cookies (e.g., the Google Ads and TikTok pixels) may be considered “sharing” for cross-context behavioral advertising under California law. You may opt out (see “Your California Privacy Rights”).
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of our customers, our team, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to:

• Know what personal information we collect, use, and disclose
• Request a copy of the personal information we hold about you
• Request that we correct inaccurate personal information
• Request deletion of your personal information
• Opt out of the “sale” or “sharing” of personal information
• Limit the use of sensitive personal information
• Not receive discriminatory treatment for exercising your rights

To exercise any of these rights, contact us at info@johnstevensonplumbing.com or (760) 276-6690. We will verify your request and respond as required by law. You may use an authorized agent to submit a request on your behalf.

In the prior 12 months we may have collected and disclosed (to the service providers described above) the following CCPA/CPRA categories:

• Identifiers — name, postal/service address, email, phone number, IP address.
• Customer records — service history and billing/financing information you provide.
• Internet/network activity — pages viewed, interactions, and device/browser data via cookies.
• Geolocation — approximate location derived from IP address.
• Commercial information — services requested or purchased.

We do not sell your personal information for money, and we do not use sensitive personal information for purposes that would give you a right to limit. We do not knowingly collect personal information from children.

We do not sell your personal information. Our use of advertising cookies (such as the Google Ads and TikTok pixels) may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out of that sharing in any of these ways:

• Choose Reject in our cookie consent banner.
• Enable the Global Privacy Control (GPC) in your browser — we treat a GPC signal as a valid opt-out and do not prompt.
• Contact us at info@johnstevensonplumbing.com or (760) 276-6690. You may use an authorized agent to submit a request.