Terms of Service
These terms govern your use of our website and services. Please read them carefully.
Last updated: June 24, 2026
These Terms of Service (“Terms”) are a legal agreement between you and John Stevenson Plumbing, Heating & Air Conditioning, Inc. (“John Stevenson Plumbing, Heating & Air,” “we,” “us,” or “our”) and govern your access to and use of johnstevensonplumbing.com and the services we provide. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
Our Services
John Stevenson Plumbing, Heating & Air provides residential plumbing, heating, air conditioning, and related home services in Carlsbad, CA and surrounding areas. All services are subject to availability and to on-site assessment. We reserve the right to refuse or discontinue service at our discretion.
Estimates, Pricing & Payment
We provide upfront pricing and obtain your approval before performing work. Estimates are based on the information available at the time of assessment; if additional work or materials are discovered, we will communicate and obtain approval before proceeding.
- Payment is due upon completion of services unless otherwise agreed in writing.
- We accept major credit cards, checks, and approved third-party financing.
- Financing is offered through independent third-party lenders and is subject to their credit approval, terms, and conditions. We are not the lender.
- Past-due balances may accrue interest or fees to the extent permitted by law.
Scheduling, Cancellation & Emergency Service
- Appointments are scheduled based on availability; we make every effort to arrive within the scheduled window.
- Please provide at least 24 hours’ notice to cancel or reschedule when possible.
- Missed appointments without notice may be subject to a service-call fee.
- Emergency and after-hours service may be subject to additional rates, disclosed before work begins.
Warranties & Guarantees
We stand behind our workmanship. Applicable warranties on labor and parts, and any satisfaction guarantee, will be described at the time of service and apply according to their stated terms and duration. Installed equipment and components may also carry separate manufacturer warranties. Warranties do not cover damage caused by misuse, neglect, accidents, unauthorized modifications, pre-existing conditions, or work performed by others. Except as expressly stated, services are provided without other warranties, express or implied, to the fullest extent permitted by law.
Customer Responsibilities
- Provide safe, reasonable access to the work area and relevant systems.
- Provide accurate information about the property and the issue.
- Disclose known hazards (e.g., asbestos, electrical, or structural concerns).
- Obtain any approvals required from a landlord, HOA, or other authority.
Text Messaging
If you opt in to receive text messages, message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of purchasing any service. See our Privacy Policy for details.
Website Use & Intellectual Property
The content on our website is provided for general informational purposes only and does not constitute professional, legal, or technical advice.
- You agree not to misuse the site, attempt unauthorized access, or disrupt its operation.
- We are not responsible for the content of third-party websites linked from our site.
- All content, logos, images, and trademarks are the property of John Stevenson Plumbing, Heating & Air or its licensors and may not be used without permission.
Disclaimer
Our website is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Limitation of Liability
To the maximum extent permitted by law, John Stevenson Plumbing, Heating & Air and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of our website or services. Our total aggregate liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless John Stevenson Plumbing, Heating & Air and its owners, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the website, or your violation of any law or the rights of a third party.
Dispute Resolution & Binding Arbitration
Please read this section carefully — it affects your legal rights. Most concerns can be resolved quickly, so please contact us first and we will work in good faith to resolve any dispute informally.
If we cannot resolve a dispute within 30 days, you and John Stevenson Plumbing, Heating & Air agree that any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small-claims court.
Class-action waiver. Disputes will be arbitrated only on an individual basis; you and John Stevenson Plumbing, Heating & Air waive any right to participate in a class, collective, or representative action.
30-day opt-out. You may opt out of this arbitration agreement by sending written notice to info@johnstevensonplumbing.com within 30 days of first accepting these Terms.
Governing Law & Venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the arbitration provision above, any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction.
Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted to this page, and we will update the “Last updated” date above. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. These Terms constitute the entire agreement between you and John Stevenson Plumbing, Heating & Airregarding the website and supersede any prior agreements regarding that subject matter.
Contact Us
If you have questions about these Terms, please contact us:
John Stevenson Plumbing, Heating & Air
2748 Loker Ave W, Carlsbad, CA 92010
Email: info@johnstevensonplumbing.com
Phone: (760) 276-6690